Orders

Do I have to create an account before ordering?

You don't need to create an account before you order. When confirming an order, the customer automatically gets access to our system, where they can see their confirmed orders and save or change their details. This makes ordering easier and faster thanks to pre-filled address fields.

Customers who have created an account also receive our 10% Loyalty discount, which is automatically applied to every following purchase.

How does the Loyalty discount work?

It's very simple! Our 10% Loyalty discount is automatically applied in the shopping cart if you have created an account in our online store or if you have previously placed an order in our store with the same e-mail address. You will see the discount at the last check-out page when you click 'Log in' or enter the e-mail address you used previously.

How do I create an account?

Creating an account is easy! Click on the button in the top right corner of the online store and select 'Sign in with Shop' where you can add your e-mail address. There is no need to create a password to create an account, you can log in with the code sent to your e-mail. Access to our system is also created automatically after placing an order. If you wish to delete your customer account, please send us an email and we will help you info@odetemanagement.ee

Can I change my order after confirming my purchase?

After payment has been made, it is possible to change your order if it has not yet been handed over to the courier. If you notice an error in your order, please contact us immediately and we will do our best to assist you: info@odetemanagement.ee

How fast will my order be delivered?

The speed of delivery depends on the chosen courier service, but generally goods ordered within Estonia will arrive within 1-3 working days. Goods ordered outside Estonia will arrive within 3-5 working days. More information and delivery prices can be found on our Delivery page.

Payment

What are the available payment methods?

You can use the following payment methods in our online store: Swedbank, Luminor, LHV, N26, Artea, Citadelel, Coop, Revolut, SEB and card payment.

Discounts and gift cards

What discounts are available?

Our online store offers 10% discount codes when joining our newsletter, 10% Loyalty discount when creating an account, gift cards and campaign-based discounts. Discount codes cannot be applies to campaign discounts. However, gift cards can be used in conjunction with other discount codes and campaigns.

How does the Loyalty discount work?

It's very simple! Our 10% Loyalty discount is automatically applied in the shopping cart if you have created an account in our online store or if you have previously placed an order in our store with the same e-mail address. You will see the discount at the last check-out page when you click 'Log in' or enter the e-mail address you used previously.

How to use discount codes?

To apply the discount, enter your unique code in the "Discount code" field in the shopping cart and click the "Apply" button.

How to use gift cards?

• When purchasing a gift card, a unique code is sent either to the gift card buyer.

• The gift card code can be entered in the shopping cart when completing the purchase.

• All discounts and offers in the e-shop are valid with the gift card.

• The gift card can only be used when paying for goods in the kenaliving.com e-shop.

• If the cost of the shopping cart is greater than the value of the gift card, the remaining amount can be paid with another payment method.

• The entire value of the gift card does not have to be redeemed with one purchase and the same code can be used until its value is fully used.

• Multiple gift card codes can also be used in one purchase.

• The value of the gift card cannot be exchanged for cash.

Returns

Can I create returns for my orders?

Yes, you have a 14-day right of return for purchased goods from the date of receipt. The returned goods must be undamaged, unused and in the original packaging. More information about returns can be found in our Terms of service.

If you have more questions, please get in touch using our contact form or by emailing us on info@odetemanagement.ee. We would love to hear your feedback or any questions about our products or your order.