Terms of service
General Terms
The Terms of Sale apply to the rights and obligations arising from the purchase of goods between Odete Trading OÜ (hereinafter kenaliving.com) and the customers of the kenaliving.com online store (hereinafter the Customer). The terms of this agreement and the rights and obligations arising from the legislation of the Republic of Estonia apply to the purchase of kenaliving.com products. kenaliving.com reserves the right to make changes to the terms of sale and sales prices. These changes will be reflected on the kenaliving.com website.
Sales agreement
kenaliving.com sells and the Customer buys the Products offered in the online store. By making a purchase from the kenaliving.com online store and paying for the purchase, the Customer confirms that he has read and agrees with the terms of the sales agreement set out here.
The sales agreement between kenaliving.com and the Customer enters into force at the moment when the Customer has confirmed the order and the amount due has been received into the Odete Trading OÜ bank account or from the moment of signing the installment agreement. Unpaid order confirmations will not be fulfilled by the Seller.
Prices
All prices in the kenaliving.com online store are in Euros and include the VAT valid at the time of purchase.
The price and availability of the goods may change continuously and without prior notice. If the Customer has submitted an order before the price of the goods changes, the price valid at the time of the order will apply to the Customer. The Customer has no right to demand compensation for the price difference.
Order processing and payment for the goods
When paying for the order, the Customer can choose a suitable payment method from the options available in the online store. The Customer pays 100% of the order amount to confirm the order.
The sales contract is considered concluded and the order fulfillment will begin immediately after the Customer has paid 100% of the order confirmation.
kenaliving.com has the right to withdraw from the sales contract concluded through the online store and cancel the order if: the goods are out of stock; the price or characteristics of the goods have been displayed incorrectly in the online store due to a system error.
To order goods, the desired products must be added to the shopping cart. To complete the order, the Customer must click on the "Complete order" button, fill in the required data fields and select the appropriate product delivery method. The amount of the fee will then be displayed on the screen, which can be paid securely through the following payment methods:
- Estonian bank payments
- Finnish bank payments
- Latvian bank payments
- Lithuanian bank payments
- Visa/Mastercard card payments
- Apple Pay and Google Pay
NB! When paying with a bank link, be sure to click the "Back to merchant" button on the bank page.
When completing the order, the Customer must check all entered data is correct to ensure a fast and correct delivery.
Payments are done via Maksekeskus AS. Payment takes place outside the Online Store in a secure environment: when paying with a bank link, in the secure environment of the respective bank, and when paying with a credit card, in the secure environment of Maksekeskus AS. The Seller does not have access to the Customer's bank and credit card data. The contract enters into force upon receipt of the amount due to the Online Store's current account.
The owner of the Online Store is the controller of personal data and forwards the personal data necessary for making payments to the authorised company Maksekeskus AS.
If the ordered goods cannot be delivered due to the goods being out of stock or for any other reason, the buyer will be notified as soon as possible and the money paid (including the costs of delivering the goods) will be refunded immediately, but no later than within 14 days of sending the notification.
Delivery and shipping policy
After the Customer has made the payment and the sales contract has come into force, the e-store will send the Customer an order confirmation, prepare the order and hand it over to the logistics partners for delivery to the Customer. The transport of the Ordered Goods is carried out in accordance with the transport conditions valid at the time of placing the order. kenaliving.com is not responsible for any delay in delivery by the logistics partner once the Ordered Goods have been handed over to the logistics partner.
The goods are shipped to the following countries: Estonia, Latvia, Lithuania, Finland.
The buyer can choose from the following parcel machines or couriers: Omniva, SmartPosti, DPD, Unisend, Venipak. Delivery to Finland is provided by DPD and SmartPosti.
The shipping costs of the goods are borne by the buyer and the corresponding price information is displayed next to the shipping method. The minimum order value for free delivery depends on the courier and country (as of July 2026):
- Free delivery in Estonia:
DPD for orders of €60 or more
Omniva pick-up point for orders of €60 or more
Omniva courier for orders of €130 or more
SmartPosti pick-up point for orders of €60 or more
Unisend pick-up point for orders of €60 or more
Venipak pick-up point for orders of €60 or more
- Free delivery in Latvia:
DPD for orders of €100 or more
Omniva pick-up point for orders of €100 or more
Omniva courier for orders of €130 or more
SmartPosti pick-up point for orders of €80 or more
Unisend pick-up point for orders of €60 or more
Venipak pick-up point for orders of €80 or more
- Free delivery in Lithuania:
DPD for orders of €100 or more
Omniva pick-up point for orders of €100 or more
Omniva courier for orders of €130 or more
SmartPosti pick-up point for orders of €80 or more
Unisend pick-up point for orders of €60 or more
Venipak pick-up point for orders of €80 or more
- Free delivery in Finland:
DPD pick-up point for orders of €150 or more
SmartPosti pick-up point for orders of €130 or more
Shipments within Estonia generally reach the destination specified by the buyer within 1-3 working days from the entry into force of the sales contract. Delivery outside Estonia takes place within 3-5 working days.
In exceptional cases, the right to deliver the goods within up to 45 calendar days is reserved.
The Customer is obliged to inform kenaliving.com immediately of the change of destination and before the goods are handed over to the logistics partners.
The accuracy and correctness of the data provided in the order determines the avoidance of delays and misunderstandings during the delivery of the goods. kenaliving.com is not responsible for delays in the delivery of the products and any misunderstandings that arise if the delay or misunderstanding is due to the inaccuracy of the data provided by the Customer when placing the order.
If the products, not the product packaging, have been damaged during transport, and the Customer has sent video and/or photo evidence of the damaged product, the damaged product will be replaced. If the replacement of the product is not possible at this time, the Customer will be offered compensation for the cost of the damaged goods.
Gift Card
You can purchase gift cards of various values from the kenaliving.com online store. Upon purchase and payment confirmation, a discount code is sent via email, which can be entered in the shopping cart. Gift cards can only be used to pay for products at the kenaliving.com online store. All discounts and offers available in the online store apply to purchases made with the gift card.
The gift card code has no expiration date. The full value of the gift card does not need to be used in a single transaction; if the entire value is not spent at once, the same code can be used for future purchases. Gift cards cannot be exchanged for cash or returned. Multiple gift card codes can be used in a single transaction.
Right of return
According to Section 56, Section 1 of the Estonian Consumer Protection Act, the customer has the right to withdraw from the contract within 14 days of receiving the goods.
The returned goods must be unused, undamaged and in their original packaging.
The customer bears the costs of returning the goods, unless the reason for the return is non-compliance with the order or damage to the product during transport, not the product packaging.
To exercise the right of withdrawal, kenaliving.com must be notified by sending a return application to the e-mail address info@odetemanagement.ee within 14 days of receipt of the goods. The return application must include the Customer's name, product name and invoice or order number.
The Customer will be reimbursed for the returned goods immediately, but no later than 14 days after receipt of the withdrawal application. In addition to the cost of the returned goods, the delivery costs of the goods will also be refunded.
Procedure for submitting claims
According to the Law of Obligations Act, the Customer has the right to submit claims for non-compliance with the terms of the contract that has become apparent in the product within 2 years from receipt of the goods, in the case of a defect that has occurred within the first 6 months, it is assumed that it existed at the time of purchase and the nature of the defect must be determined by the seller.
If a product defect occurs, the Customer undertakes to notify kenaliving.com of the problem by e-mail at info@odetemanagement.ee and provide the following information: name, contact details and product defect. The corresponding application must be sent no later than 2 months after the defect is discovered.
kenaliving.com is not responsible for:
- Damage to the product caused by the fault or negligence of the Customer
- Defects that have arisen as a result of improper use of the product
- Natural physical wear and tear of the product during normal use.
Liability and force majeure
kenaliving.com is responsible to the Customer and the Customer is responsible to kenaliving.com for damage caused to the other party by violation of these terms and conditions in the cases and to the extent provided for in the legislation in force in the Republic of Estonia.
In the event that the damage caused to the Customer or the delay in the delivery of the product is due to circumstances that kenaliving.com could not foresee or influence, kenaliving.com is not responsible for the damage caused to the Customer or delays related to delivery.
Privacy
By using the kenaliving.com website, the Client allows kenaliving.com to process their personal data. More information about the privacy policy can be found on the 'Privacy Policy' page.
Other terms
If disputes or disagreements arise during the performance of these terms, the parties shall resolve them through negotiations between themselves.
If disputes arising from the Agreement cannot be resolved through negotiations between the parties, the Client has the right to apply to the Consumer Protection Board or the Court to protect their rights, and kenaliving.com has the right to apply to the Court to protect its rights.